In short, yes. No matter where you buy her from, or who you shop online with, you will experience a delay in receiving your order at the moment. This is because all postal networks globally have had to implement strict safety policies which slows down the delivery process. On top of that, postal services are experiencing unprecedented volumes through their networks which further adds to the delay. It’s unavoidable and there is nothing we can do to speed it up. Please bear with us as we navigate safely through this crazy time, and know that our customer service and warehouse teams and your local shipping courier are working as hard, fast and safe as they can, in order to get her out to you ASAP.
Currently our warehouse team are processing orders without any delays, however the Australia Post network is experiencing delays. Please allow 1-2 weeks to receive your order if you select standard shipping. The Australia Post express network is also somewhat impacted, so please allow 7-10 days to receive your order from the date you receive your shipping information.
For further service updates, please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus