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I want: to exchange

Odesse has arrived, but there’s a problem: she’s damaged. That’s okay, we replace all faulty items within 30 days of purchase. If this has happened to you, email us at info@odesse.com.au and Odesse will make it up to you

I want: a refund

Odesse offers a very generous 30-day trial period, so you can get to know her, and see if you click. Still not in love after 30 days? Return your parfum for a full refund — even if you’ve used her. 

Just note you’ll need to cover the shipping on this one, given that we sent your first order free of charge. We recommend using a standard service that offers tracking, for peace of mind that your order comes safely back to us. If we don't receive it, we can’t give you your money back.

How do i return Odesse? 

Send Odesse (along with your name, order number and broken heart) to the address below, and send an email (with your order number and date of shipment) to info@odesse.com.au

 

Odesse
12c Hoddle St 
Abbotsford VIC 3067 
Australia

I hear Odesse comes with a satisfaction guarantee?

She’s that confident. If you’re not 100% satisfied with Odesse, return her within 30 days to receive a full refund. Send an email to info@odesse.com.au, quoting your order number and explaining why you weren’t entirely satisfied. Please keep it PG13.